1. Eligibility
1.1 The Fixed Voice Add-on is available only to active AWASR FiberNet Home, SME, and Riyada customers.
1.2 Customers whose AWASR service is suspended or inactive are not eligible to subscribe to or use the service.
1.3 Customers whose service has been suspended must settle all outstanding overdue amounts in full before becoming eligible to subscribe to the Fixed Voice Add-on.

2. Bundle Details
2.1 Base Fixed Voice bundles: FVoice_Local_1 (OMR 1.000 for 200 local minutes), FVoice_Local_2.5 (OMR 2.500 for 550 local minutes), and FVoice_Local_4 (OMR 4.000 for 1,000 local minutes), each valid for thirty (30) days.
2.2 Promotional Fixed Voice bundles (limited-time launch offer): OMR 2.500 for 550 local minutes plus 150 bonus local minutes, and OMR 4.000 for 1,000 local minutes plus 400 bonus local minutes, each including one (1) free landline device and valid for thirty (30) days.

3. Subscription
3.1 Customers may subscribe to only one Fixed Voice bundle at any given time.
3.2 If a customer changes to another Fixed Voice bundle, the new bundle will replace the existing bundle.
3.3 Where a customer has valid minutes remaining in more than one bundle, voice usage shall first be deducted from the bundle with the earlier expiry date until those minutes expire or are exhausted.

4. Customer Monthly Bonus
4.1 Customers subscribed to an eligible promotional Fixed Voice bundle shall receive the applicable monthly bonus minutes at the beginning of each monthly bundle renewal, provided the promotional bundle remains active.
4.2 The bonus allowance will cease if the customer:
(a) changes to a non-promotional Fixed Voice bundle; or
(b) removes or cancels the Fixed Voice Add-on.
4.3 If a customer removes a promotional Fixed Voice bundle and re-subscribes to it after the promotional period has ended, the bonus minutes will not apply to the new subscription.
4.4 The bonus allowance ceases with effect from the next billing cycle following the change or removal.

5. Changes to Base Internet Plan
5.1 Upgrading or downgrading the customer's FiberNet Home, SME, or Riyada internet plan will not affect the customer's active Fixed Voice Add-on subscription.

6. Billing
6.1 For existing customers, billing for the Fixed Voice Add-on commences immediately upon successful order submission through AWASR's billing system.
6.2 For new customers, billing commences upon activation of the Fixed Voice service.

7. Validity of Minutes
7.1 The included bundle minutes, together with any promotional bonus minutes (where applicable), are valid for thirty (30) days from the date of allocation.

8. Usage
8.1 Bundle minutes may only be used for local off-net voice calls unless otherwise announced by AWASR.
8.2 Voice calls will first be deducted from the available bundle allowance.
8.3 Once the bundle allowance is fully consumed, standard Pay-As-You-Go (PAYG) rates will apply in accordance with AWASR's prevailing tariff.

9. Expiry of Minutes
9.1 Unused minutes will expire automatically upon the expiry of their validity period.
9.2 Unused minutes are non-refundable, non-transferable, and cannot be carried forward to the next billing cycle.

10. Promotional Bundles
10.1 Promotional Fixed Voice bundles (including the 700-minute and 1,400-minute promotional bundles) are available only during the promotional period determined by AWASR.
10.2 Eligible customers subscribing to a promotional bundle will receive one (1) complimentary landline device, subject to availability.
10.3 The complimentary landline device is provided once per eligible customer/subscription and is available only during the promotional period.
10.4 The device is a fixed telephone handset connected to the ONT via cable and may be collected by pick-up at an AWASR outlet or by delivery, as selected by the customer.
10.5 The device is not redeemable for cash and will not be replaced if lost, stolen or damaged unless otherwise determined by AWASR.
10.6 AWASR reserves the right to amend, extend, or discontinue any promotion at its sole discretion.

11. Subscription Channels
11.1 Customers may subscribe to the Fixed Voice Add-on through any of the following AWASR channels:
AWASR website - AWASR retail stores - Self-service kiosks - WhatsApp - AWASR sales representatives - Any other sales channel approved by AWASR.

12. General
12.1 The Fixed Voice Add-on is subject to AWASR's General Terms and Conditions and applicable service policies.
12.2 AWASR reserves the right to modify these Terms and Conditions, the bundle features, tariffs, or promotional offers at any time in accordance with applicable laws and regulatory requirements.
12.3 In the event of any conflict between these Terms and Conditions and AWASR's General Terms and Conditions in relation to the Fixed Voice Add-on, these Terms and Conditions shall prevail.
12.4 AWASR reserves the right to suspend, restrict or terminate the service where fraudulent, abusive or unlawful use is detected.